FAQ

Diamond Information

All diamonds lots are supplied with and independently assessed by the GIE Institute of gemologists in Brussels.

COA’s

A certificate of authenticity will be included where advertised, we endeavour to ensure all items are verified and checked prior to sale.

Are the lots new or pre-owned?

All lots are pre owned, if an item is new it will be clearly listed in the description, the estimates are given as an indicator of the average selling price of the same item at other sales or general trade prices.

Are we able to collect an item?

Yes, please email prior to placing bids to ensure you are aware of which location you will need to collect your lot from.

Is Combined Postage possible?

Yes all lots will have a combined postage status or not in the lot description, we will always endeavour to reduce postage costs by combined package where possible.

Can diamond rings be resized?

Yes there is a charge of £34.99 for this service and needs to be confirmed prior to invoice being dispatched, normally takes 5-7 days turnaround.

I have forgotten my password, how do I reset it?

In order to reset your password you need to:

  • Click the Lost your password? link
  • Enter your Username or Email address
  • Click Reset Password

A new password will then be emailed to you.  Once you have logged in with your password you can change it to something more memorable in the My Account section.

How do I place a bid?

In order to place a bid, you must register first.  Once you have registered, you need to:

  • Go to the latest auction
  • Find the lot you want to bid on
  • Enter your maximum bid in the bid field
  • Click Place Bid

Contact Information

0845 544 2083

London Head Office

Kent Gallery